Burridge For Social Housing
Burridge provide specialist repair and maintenance teams to provide a 24 hour responsive repair service and planned maintenance service to a variety of social housing providers and local authority clients.
Services provided include 24 hour responsive repairs, planned maintenance, void property repairs and refurbishments.
Our service delivery is focused on:-
- Customer Engagement
- Listening to our customers and understanding and re-acting to their needs.
- Quality Management
- Our quality procedures and processes are accredited to ISO 9001 standard and include customer feedback, key performance indicators and monitoring (KPI’S), customer care.
- Continuous Improvement
- In consultation with our clients we agree and set targets covering all aspects of the service we provide. We then monitor performance against these targets and aim for year on year improvement.
- Customer Care
- We understand that each property is a home and each resident an individual and as such all our operatives and staff adhere to our Code of Conduct and Respect.
- Environmental Management
- Our environmental management processes and procedures are accredited to ISO 14001 standard.
We strive to minimise waste in all aspects of our service including providing increased value for money and minimising disruption and inconvenience for our customers..